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We are a Richmond Virginia Based IT Consulting Firm specializing in Cisco System, Microsoft, VMware, and Collaboration technologies. We offer a vast range of professional IT services, business process automation and improvement, and self paced on demand Cisco Systems training offered by real engineers.
Feel free to browse our site, let us know what you think, and remember we are the one source for all our IT needs.
Is your organization interested in learning or deploying a video based solution? Do you have colleague’s or coworkers who travel hundreds or thousands of miles for those “not to be missed face to face” meetings? What if we told you that all that headache, travel, and stress could be avoided?
A Cisco Telepresence solution allows you to collaborate with colleagues, partners, and customers around the globe at a moment’s notice. It allows you to conduct your business in a way that enhances the quality of your relationships and best of all, the quality of your life.
A Telepresence solution features near life size two way HD Video and Digital audio communications between two individuals who may be located hundreds or even thousands of miles apart.
Move quickly and gather important stakeholders to improve workflows, new programs, and decision making. Cisco TelePresence allows you to meet “in person” so you can be more effective, productive, and available than ever before. From the office and customer-facing environments to the home, Cisco TelePresence spans a complete, innovative endpoint portfolio, an integrated architecture, any-to-any interoperability, and user-friendly features, such as onebutton-to-push and continuous presence.
Contact Center’s or Call Centers are often the lifeblood of many corporations. Often times they are the “first line of defense” so to speak in customer support and service. How many times have you called into an organization for support only to “stuck in queue” for seemingly forever?
Hannah Technologies specializes in Cisco Unified Contact Center Express ( UCCX ). Our engineers hold the highest certifications possible in Contact Center design, scripting, installation, and support. In fact our engineers have taught Cisco authorized Contact Center Express courses all around the country teaching many Cisco engineers and end users what “not to do” when they install these systems.
Is your contact center drowning? Are your agents not presented with any information about the caller or “screen pops”? Do you experience unreadable Contact Center reports? Are your Contact Center supervisors frustrated in how best to allocate resources, queue’s, and skills?
In addition to performing out analysis, our talented team of engineers can often recommend additional features your organization may not even know exist in their product portfolio. Did you know that if you upgrade to Cisco Contact Center Express version 8.0 that you can scale to 400 agents? Did you know that you could integrate with Presence for increased caller satisfaction through improved agent performance and knowledge worker expertise?
Are you an Cisco IT Professional stuck in a jam? Are you facing a deadline on a project or “need to know” how to get that specific piece of equipment to work and cooperate? We provide online ala cart training video’s for professionals just like you. Our system is very simple, you sign up and subscribe on a monthly basis. You can watch as many video’s as you like, all for a flat price.
We are consistently adding new content by our highly skilled team of video contributes. Many of our video’s are designed and developed by CCIE Level engineer’s with years of real world experience.
We cut through the fluff, providing you with instant results, there is no attending a 3k-5k training class for a week! Most of our video’s run 15-30 minutes in length and are designed to get you up and running FAST! We are constantly updating our selection of training video’s.
Alex Hannah - October 10, 2010
Ever wondered how to configure a FXS card on an ISR router to register to CUCM using SCCP protocol? It’s actually easier than you might think. The benefits of this type of configuration over a traditional H.323 configuration using dial-peers is that you the customer can manage the device and the extensions assigned to a device without needing…
Alex Hannah - July 28, 2010
Today I had an interesting and challenging ticket come my way. The problem was the customer wanted to change their unity ( voice mail only ) accounts to conform to their corporate naming structure. Funny enough, there is no “magic pill” to correcting this problem. In fact, some firms would probably just say it cannot...…
Alex Hannah - July 27, 2010
Every good Voice Engineer I know has seen them, however, very few notice or even pay attention to it, until… it’s a problem for the customer. Today I had just such an event pop up in a handy little trouble ticket from one of our customers. The ticket went a little something like this “When I dial 9, I hear silence until I dial a second digit.” Any thoughts? This is a very common pr…
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