Category Archives: Services

Are you interested in learning more about our professional services offering? Then look no further. We strive to provide our clients with the latest and most cutting edge technologies from our technology partners.

Not only do we deliver the best solution for your business but our professional services team strives to ensure all of our projects are completed within their budget, time frame, scope, and meet our strict services methodology for quality assurance.

Check out our Professional services offering below, and as always, should you have any questions or concerns feel free to email us today!

Cisco Training Services

Written on January 18, 2011 in Education
Cisco Instructor

Are you or someone in your organization in need of Cisco training?  Our talented staff of Cisco Certified Systems Instructors ( CCSI’s ) can take care of all of your training needs.  We actively teach for both Global Knowledge and IPexpert, two of the most well known and respected training companies on the planet!

We specialize in Cisco Unified Communication training including; Unified Communications Manager, Unity, Unity Connection, Contact Center Express, Unified Communications Manager Express, Unity Express, Telepresence, Video, Presence, design, and troubleshooting.

If you have a specific training need please let us know, typically we can custom design a course for you or your organization.

We also specialize in different content delivery methods including Classroom, On-Site, Virtual Classroom, as well as Self Paced E-Learning.  Lets face it, different styles of learning work better for different individuals.  We take into consideration your preferences, learning style, goals, and budgets and can custom design a training course specific for your needs.

Our premium content and expert instruction are delivered through our classrooms, at your company, on the web, and on CD. Choose the right delivery method for you or your team, or talk to our training advisors about a tailored, blended learning solution that best meets your needs.

Still not sure which training option might fit your needs, no worries, check out our descriptions below:

Classroom Learning.

  • Partnering with both Global Knowledge and IPexpert we provide classroom based training that provides a “fully immersed” experience to the learner.  Our expert instructors, hands-on labs, and superior content provide excellent, results-oriented training in more than 100 classroom locations across North America.

On-Site Learning

  • You’ll receive expert instruction and tailored curriculum, delivered to your facility or the location of your choice. Save time and money by training a small or large group with our private, On-Site delivery method.

Virtual Classroom e-Learning

  • Just like our facility-based classrooms, featuring live, instructor-led training delivered via the Internet. Choose from more than 250 Virtual Classroom e-Learning courses featuring the same content and labs as the classroom.

Self-Paced e-Learning

  • We offer the same superior content as our instructor-led training, with delivery available via CD-ROM or the Internet. Whether used as a stand-alone course or part of your blended learning program, our award-winning Self-Paced e-Learning format includes hundreds of titles designed to support your specific IT and business training needs.

If you have any questions regarding the training programs available feel free to email us today!

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IT Integration Services

Written on January 18, 2011 in Integration
Network Integration Services

Have you already purchased your new equipment, unpacked it, and thumbed through the installation manual only to realize you may be in over your head?  Let us take over today!  Our talented staff will work with you to help complete your integration project.   We have excellent communication and project management skills thanks to our refined project methodology.  Let us show you how IT Projects should be managed with our hands on approach.

We specialize in integration projects of all types.  Our area’s of expertise in Cisco Unified Communications will allow us to complete your projects on time and under budget.  We also specialize in Microsoft, VMware, and project management as well.

Hannah Technologies assisted our organization with the deployment, configuration, and end user training for our UC500 phone system.  They were AWESOME to work with, I have never seen an organization so invested in keeping the customer happy and “informed“, I would highly recommend their services to anyone in the future.

~ Alex Marcotte   President and CEO – Evertech

We are often asked what factors an organization should evaluate when determining a vendors or partner to go with.  Well, we have put together a PDF to walk you through and explain the Cisco Partnership model.   We feel choosing the “right” partner for your business is an extremely important task, one that can have organization and financial consequences if done improperly.  We are dedicated to providing superior service and mentor ship.

How do I choose a Cisco Partner?

Partner Information: Cisco Partner Guide

If you have any project related questions, feel free to send us an email today!

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Unified Communication Design

Written on January 3, 2011 in Design
UC Design

Do you have a Unified Communications project on the horizon and need consulting and design services?

Let our award winning staff of CCIE Voice engineers design, document, and plan your next project.

We specialize in advanced Cisco Unified Communications such as Cisco Unified Communications Manager, Communications Manager Express, Unity Connection, Unity, Unified Presence Server, and Unified Contact Center Express.  We offer high level and technical deep dive sessions with CXO’s, Directors, and staff.

Allow us to talk to you today about your UC Experience!

Why do you need a UC design?

Let’s face it, a modern UC infrastructure is only as solid as the design it was built upon.  We believe strongly in the presales and planning portion of any project.  What does that mean?  Well, have you ever felt “rushed” to a sale?  Like the sales guy just wanted your ink on the dotted line?  We are not like the “other guys”, we want to educate and inform during the design phases of any project.

We believe that if you spend more time up front in the planning and design phase and combined that with the right architect and architecture that you the customer will be more happy and experience a high return on your investment.

UC vs Collaboration?

For a long time Unified Communications simply meant putting together a Call Manager cluster and deploying phones, maybe if you were lucky the consultant would talk about SRST…well now days the game has changed.  Video anyone?  Unified Communications is rapidly turning into a collaboration technology in which you can rapidly connect people, places, and information.  Wouldn’t it be a good idea if your “architect” had mentioned this before you went down the wrong path?

Differentiators Anyone?

In Addition to providing top notch design sessions, we can also speak to the differences in Unified Communications product lines…

For example, have you ever wondered if Cisco Unified Communications would work with your existing Microsoft infrastructure?

Are you using Microsoft Office Communicator?

Are you using Microsoft Office Live Communications Server and want to compare and contrast a Cisco Unified Communications environment?

Are you currently using Nortel or Avaya solutions and need a comparison of features and supported deployment options?

Let us talk to you about your options today!


Unified Communications Whitepaper

White Paper: Evaluating Unified Communication Solutions

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Contact Center Analysis

Written on July 26, 2010 in Consulting
Contact Center

Contact Center’s or Call Centers are often the lifeblood of many corporations.  Often times they are the “first line of defense” so to speak in customer support and service.  How many times have you called into an organization for support only to “stuck in queue” for seemingly forever?

Hannah Technologies specializes in Cisco Unified Contact Center Express ( UCCX ).  Our engineers hold the highest certifications possible in Contact Center design, scripting, installation, and support.  In fact our engineers have taught Cisco authorized Contact Center Express courses all around the country teaching many Cisco engineers and end users what “not to do” when they install these systems.

Is your contact center drowning?  Are your agents not presented with any information about the caller or “screen pops”?  Do you experience unreadable Contact Center reports?  Are your Contact Center supervisors frustrated in how best to allocate resources, queue’s, and skills?

In addition to performing out analysis, our talented team of engineers can often recommend additional features your organization may not even know exist in their product portfolio.  Did you know that if you upgrade to Cisco Contact Center Express version 8.0 that you can scale to 400 agents?  Did you know that you could integrate with Presence for increased caller satisfaction through improved agent performance and knowledge worker expertise?

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Maintenance Agreements

Written on July 26, 2010 in Support
Network Maintenance

Is your IT staff overwhelmed in managing the daily up keep on your existing IT infrastructure?  Let us quote you a Maintenance Agreement today.  Our maintenance plan works on a retainer-type model where you pre-pay for all your IT needs.  Our engineering talent will take care of any issues that may arise in a timely fashion and their time is billed against the running balance on your retainer.

Why should your organization utilize one of our maintenance agreements?  Reduced hourly rate billing, a dedicated support telephone number, website, and email address will be supplied for your service needs… your staff can utilize whatever method works the best for opening tickets with our service center.  Service level agreements for your critical applications, along with ticket tracking and escalation support.

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