Contact Center’s or Call Centers are often the lifeblood of many corporations. Often times they are the “first line of defense” so to speak in customer support and service. How many times have you called into an organization for support only to “stuck in queue” for seemingly forever?
Hannah Technologies specializes in Cisco Unified Contact Center Express ( UCCX ). Our engineers hold the highest certifications possible in Contact Center design, scripting, installation, and support. In fact our engineers have taught Cisco authorized Contact Center Express courses all around the country teaching many Cisco engineers and end users what “not to do” when they install these systems.
Is your contact center drowning? Are your agents not presented with any information about the caller or “screen pops”? Do you experience unreadable Contact Center reports? Are your Contact Center supervisors frustrated in how best to allocate resources, queue’s, and skills?
In addition to performing out analysis, our talented team of engineers can often recommend additional features your organization may not even know exist in their product portfolio. Did you know that if you upgrade to Cisco Contact Center Express version 8.0 that you can scale to 400 agents? Did you know that you could integrate with Presence for increased caller satisfaction through improved agent performance and knowledge worker expertise?
Read More
Has your organization looked into or recently deployed Cisco Unified Communications? Have you fully leveraged all the capabilities of a Cisco Unified Communications Platform? Do words like Single Number Reach, “Presence”, or Global Dialing ring a bell? If not you may not be utilizing your system to it’s full potential.
Let Hannah Technologies perform a full in depth UC Health Check.
At Hannah Technologies we have one of the area’s premier Unified Communications Engineers on staff. We actively maintain and employee CCIE Voice engineers who have developed a methodology through years of experience. We will optimize your system and perhaps show you weaknesses in your existing infrastructure.
Have you thought about Voice Security? Are your Unified Communications platforms up to date and patched to the latest stable versions? We can truly take the “headache” out of UC and put you back in control of your business’s communications infrastructure.
We have put together a series of video’s below highlighting just a few of the features that you may be interested in, which are standard discussion points we bring up during our UC Remediations.
Cisco Mobile 8.0 for iPhone
Why not have your office in your back pocket for a change? Cisco Mobile 8.0 for the iPhone allows you to connect to your voice mail, answer your IP Phone calls on your phone, and even place outbound calls back through your desk phone so no one gets your “coveted” cell phone number.
Read More
Were you sold a UC Solutions by one of those “other guys” only to be left with a steep bill and a solution that doesn’t quite work the way it was promised? No worries, we have extensive experience in performing Unified Communications remediations for our clientele. Part of our white glove service is to show customers what was improperly designed or implemented and “to make it right”, whatever that may take!
Let Hannah Technologies perform our magic on your existing Cisco Unified Communications infrastructure. We perform all aspects of Unified Communications remediation from basic moves adds and changes, all the way through major upgrades. Best of all, your environment will be handled by a CCIE Voice who will have access to the latest methods and techniques.
