Category Archives: Support

Let’s face it, support is a nightmare for many IT organizations. Does your staff feel overwhelmed, did you have a project or recent implementation only add to your IT organizations ticket counts?

Let Hannah Technologies maintain all your support needs today. We offer generous fixed/flexible maintenance agreements, 24/7 on call support, and an easy to navigate customer support portal.

Maintenance Agreements

Network Maintenance

Is your IT staff overwhelmed in managing the daily up keep on your existing IT infrastructure?  Let us quote you a Maintenance Agreement today.  Our maintenance plan works on a retainer-type model where you pre-pay for all your IT needs.  Our engineering talent will take care of any issues that may arise in a timely fashion and their time is billed against the running balance on your retainer.

Why should your organization utilize one of our maintenance agreements?  Reduced hourly rate billing, a dedicated support telephone number, website, and email address will be supplied for your service needs… your staff can utilize whatever method works the best for opening tickets with our service center.  Service level agreements for your critical applications, along with ticket tracking and escalation support.