How is your organization embracing or “cough” not embarrassing collaboration technologies?

At Hannah Technologies we have a simple motto regarding collaboration and collaboration tools, if it can help us more efficiently perform our daily tasks, we use it!

A great example of this is WebEx. We utilize WebEx technologies to allow us to connect and work with our vendors, customers, and partners efficiently over the web and often in the comfort of our own home. There is no need to take those long plane rides, which reduces travel costs, operating budgets, and provides near real time support.

Collaboration has become a buzz word as of late, everyone is talking about it, but few have mastered the technology to effectively scale and deploy it. The main goal is to transform the desktop into a collaborative workspace that can be accessible everywhere. Technologies such as VDI or Virtual Desktop Infrastructure will be the hot technologies in the next few years. Cius tablets anyone? Video phones, Video that is search-able? New Telepresence endpoints, we got you covered!

What’s the big deal with Collaboration?

Cisco Collaboration solutions can help you tackle today’s business challenges and build competitive advantage.

Using Cisco’s open, interoperable architectural approach, you can flexibly integrate existing and new collaboration technologies on premises, in the cloud, or both, depending on your needs. The benefits of this open architecture include; transforming business interactions with real-time voice and video communications, quickly forming dynamic teams to make better decisions, faster, regardless of location, increasing customer responsiveness with instant
access to company experts, and securely connecting, communicating, and collaborating across traditional corporate boundaries.

Hannah Technologies can provide a wide range of collaboration tools, technologies, and consulting expertise to help you determine the “right mix” of technology and training to improve your collaboration efforts in your organization today.

Collaboration Technology Categories

Cisco has multiple categories of collaboration products available including the following;

1. Conferencing Solutions – every organization at some point will have the need to perform conference calls, what few realize is just how critical this can be to everyday business functions.   There are several products including MeetingPlace Express, WebEx, and WebEx Connect which can assist with this task.  These tools provide you with advanced audio, web, and video conferencing solutions.
2. Customer Care – Create a foundation for positive customer service from simple phone transactions to unique, rich experiences that can be customized to meet the needs of individual customers.  Customer Care can include solutions such as Unified Contact Center Express.  Allow your agents to connect to organization subject matter experts with Cisco Presence integration for better customer support, Agents can handle email, social media, outbound and inbound calls.
3. Enterprise Social Software -Bring together people, communities, and relevant information in ways that deliver a new era of business productivity, innovation, and growth.  Cisco Show and Share provides a “Corporate Youtube” to allow your organization to securely and privately maintain a information portal supplying video training, corporate updates, and meeting presentations in HD video.
4. IP Communications – Provide reliable and advanced communications capabilities no matter where staff may be working with a full suite of applications and endpoints.  Teleworkers will continue to be on the rise according to many industry reports, why not be ahead of the curve with advanced firewall solutions including Cisco Phone Proxy?
5. Messaging -See who’s available, and connect with contacts through email, instant messaging, and voicemail.  Communicate within and between companies using presence, enterprise IM, and voicemail. Evolve messaging with secure hosted email or unified messaging that delivers a bridge to next-generation, web-based collaboration.
6. Mobile Applications – Take your desktop with you anywhere you can use your phone.  Increase mobile employee productivity and responsiveness to customers by making mobile devices extensions of the collaboration experience.
7. Telepresence – Transform your organization with face-to-face collaboration.  Take advantage of many rich, face-to-face experiences that invigorate business processes and create true customer intimacy.