Support

Customer Support

At Hannah Technologies your support needs are very important to us.  Network outages and service interruptions are costly events for any business.  Organizations of all sizes have an ever  increasing dependency on their IT infrastructure, networks, and software.  That is why we maintain some of the most highly certified and qualified Cisco Voice, Network, and Data Center engineers in the Central Virginia area.

After opening up a ticket with our support system, you will be routed to an engineer with no less than a CCNP level certification. Many of our engineers maintain active CCIE certifications.  Bottom Line: Your support needs are met and solved in a shorter amount of time then many regional Cisco Partners can deliver! Period!

Support Inquiry

Please use the following form to submit a trouble ticket with our support staff.
  • Company Contact Information

    Please use the following section to fill out your contact information.
  • Support Ticket Information

    Please use the following fields to describe the issue you are experiencing, determine a network impact severity level, and upload any logs or files you with to attach to your case.
  • Please select a ticket priority, please note that P1 and P2 cases are reserved for true network emergencies and customers will be billed according to their contract levels. Please use P3 or P4 if this is a non-critical emergency.
  • Please use the following file upload section to upload any logs or additional files to allow our engineers to better service your ticket.