Written on
January 1, 2011 in
Careers
Aspiring to achieve your CCIE Voice Certification? Join our award wining team and soak up knowledge from the best engineers in Central Virgina! Our team is comprised of Senior CCIE Voice engineers who love to mentor!
Do you like troubleshooting advanced Cisco Unified Communications components, installing the latest and greatest UC technologies, having your own dedicated lab environment to test and design the next generation networks?
Our talented staff believes in a “balanced-mentoring” approach… we know you have skills and believe learning is a two way street. See a process you want to improve, we always have an open door policy! Our CCIE level engineers are always ready to mentor and teach in addition to learning from their peers. We truly believe we have created a “knowledge monster” for any aspiring engineer to soak up!
The responsibilities of this position include:
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Written on
July 27, 2010 in
News
Are you an Cisco IT Professional stuck in a jam? Are you facing a deadline on a project or “need to know” how to get that specific piece of equipment to work and cooperate? We provide online ala cart training video’s for professionals just like you. Our system is very simple, you sign up and subscribe on a monthly basis. You can watch as many video’s as you like, all for a flat price.
We are consistently adding new content by our highly skilled team of video contributes. Many of our video’s are designed and developed by CCIE Level engineer’s with years of real world experience.
We cut through the fluff, providing you with instant results, there is no attending a 3k-5k training class for a week! Most of our video’s run 15-30 minutes in length and are designed to get you up and running FAST! We are constantly updating our selection of training video’s.
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Every good Voice Engineer I know has seen them, however, very few notice or even pay attention to it, until… it’s a problem for the customer. Today I had just such an event pop up in a handy little trouble ticket from one of our customers. The ticket went a little something like this “When I dial 9, I hear silence until I dial a second digit.”
Any thoughts?
This is a very common problem for a lot of people when they have dial plan overlap. What I mean by this is after examining the customers dial plan for several minutes I noticed that their route patterns were all 9.@ and were assigned route filters. This wasn’t so bad, actually when I can do so, I prefer route filters to traditional patterns as it creates more room for flexibility in your dial plan. As I was scrolling down the route plan report I noticed something that caught my eye, someone had configured a phone with extension 9001 on it. Not a problem you say, I beg to differ!
Call Manager or Cisco Unified Communications Manager has a very strict set of rules for digit interpretation and call routing. Each time you dial a digit Communications Manager will evaluate that digit against all possible route patterns, DN’s, CTI RP’s, etc until it finds a possible match or an exact match. The kicker is when there is a tie, so in our example above the 9.@ and 90 would match, and it wasn’t until the user would dial a second or third character that CUCM could rule out the 9001 extension for the remaining patterns would it present outside dial tone to the user.
This is a very common mistake in a lot of deployments, one that won’t really affect any system functions, but is more of a nuisance to the end user. This very problem is one of the items we look for while performing our UC Assessment and Health Checkups. Contact us today for more information this service if you feel your organization could benefit from a UC Health Check!
Has your organization looked into or recently deployed Cisco Unified Communications? Have you fully leveraged all the capabilities of a Cisco Unified Communications Platform? Do words like Single Number Reach, “Presence”, or Global Dialing ring a bell? If not you may not be utilizing your system to it’s full potential.
Let Hannah Technologies perform a full in depth UC Health Check.
At Hannah Technologies we have one of the area’s premier Unified Communications Engineers on staff. We actively maintain and employee CCIE Voice engineers who have developed a methodology through years of experience. We will optimize your system and perhaps show you weaknesses in your existing infrastructure.
Have you thought about Voice Security? Are your Unified Communications platforms up to date and patched to the latest stable versions? We can truly take the “headache” out of UC and put you back in control of your business’s communications infrastructure.
We have put together a series of video’s below highlighting just a few of the features that you may be interested in, which are standard discussion points we bring up during our UC Remediations.
Cisco Mobile 8.0 for iPhone
Why not have your office in your back pocket for a change? Cisco Mobile 8.0 for the iPhone allows you to connect to your voice mail, answer your IP Phone calls on your phone, and even place outbound calls back through your desk phone so no one gets your “coveted” cell phone number.
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Written on
June 23, 2009 in
News
Interested in having a one on one conversation with our CEO Alex Hannah? Let us know by using our contact form today!
Ever wonder how our CEO got his start in Information Technology, what his favorite past times are, what he does for fun in his spare time, and what technology he thinks will be hot in 2011?
Alex prides himself on providing timely feedback and advice to all our Hannah Technology customers, clients, and friends. “We have built our reputation on honest, efficient, hard work… we strive every day to improve our processes and provide cutting edge solutions to our clientele”, boasts Mr. Hannah. Hannah Technologies was founded in December 2007 in Midlothian Virginia. Read some of the more candid responses from the founder below!
Interested in getting to know the man more, see our 10 Q&A’s in this getting to know him article.
- Question: Where did you attend College?
- Answer: Virginia Commonwealth University ( Go RAMS! ). I was an Information Systems major and minored in Business.
- Question: What certification do you currently maintain which means the most to you professionally?
- Answer: Without a doubt, it would be my CCIE Voice certification. The process was grueling and took over 2 years from start to finish. I had great friends and family to support me through it. I will never forget those “dungeon hours” when I studied to 2AM and returned to work at 8AM.
- Question: What is the one technology area inside Cisco you find the most intriguing?
- Answer: I am a big fan of the current VMware push and Cisco Unified Computing System. I do think it’s funny that about every 10-15 years we go from being centralized to distributed, and now we find ourselves moving toward more centralized architecture as we did with mainframes back in the 70′s, only now we are doing it with data centers and VMware, thin clients, and cloud based SAAS products.
- Question: What UC technology do you think you have mastered?
- Answer: That’s easy; hands down it would be Unified Contact Center Express. Keep your eyes peeled because big things are happening with UCCX and our sister site in 2011!
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