Today I had an interesting and challenging ticket come my way.  The problem was the customer wanted to change their unity ( voice mail only ) accounts to conform to their corporate naming structure.  Funny enough, there is no “magic pill” to correcting this problem.  In fact, some firms would probably just say it cannot be done, or would tell the customer they would need to delete then recreate their VM boxes in Unity.  It absolutely can be done with a little attention to detail.

The first step in the process is to configure the Active Directory information properly.  This includes changing the e-mail field which can be found on the General tab,  the User Logon Name which is under the Account tab, and the exchange alias ( which is the most important for the purposes of this blog entry ) and is located under the Exchange General tab.

Once I had all the AD account information set up the way I wanted, I had to run a tool located in the Cisco Unity Tools depot, called DG/GC.  This tool allows you to sync the Unity accounts to the AD directory manually.  By default this sync occurs on a regular time interval ( in most cases it is run every 15 minutes ).