Contact Center’s or Call Centers are often the lifeblood of many corporations.  Often times they are the “first line of defense” so to speak in customer support and service.  How many times have you called into an organization for support only to “stuck in queue” for seemingly forever?

Hannah Technologies specializes in Cisco Unified Contact Center Express ( UCCX ).  Our engineers hold the highest certifications possible in Contact Center design, scripting, installation, and support.  In fact our engineers have taught Cisco authorized Contact Center Express courses all around the country teaching many Cisco engineers and end users what “not to do” when they install these systems.

Is your contact center drowning?  Are your agents not presented with any information about the caller or “screen pops”?  Do you experience unreadable Contact Center reports?  Are your Contact Center supervisors frustrated in how best to allocate resources, queue’s, and skills?

In addition to performing out analysis, our talented team of engineers can often recommend additional features your organization may not even know exist in their product portfolio.  Did you know that if you upgrade to Cisco Contact Center Express version 8.0 that you can scale to 400 agents?  Did you know that you could integrate with Presence for increased caller satisfaction through improved agent performance and knowledge worker expertise?