Contact Center’s or Call Centers are often the lifeblood of many corporations. Often times they are the “first line of defense” so to speak in customer support and service. How many times have you called into an organization for support only to “stuck in queue” for seemingly forever?
Hannah Technologies specializes in Cisco Unified Contact Center Express ( UCCX ). Our engineers hold the highest certifications possible in Contact Center design, scripting, installation, and support. In fact our engineers have taught Cisco authorized Contact Center Express courses all around the country teaching many Cisco engineers and end users what “not to do” when they install these systems.
Is your contact center drowning? Are your agents not presented with any information about the caller or “screen pops”? Do you experience unreadable Contact Center reports? Are your Contact Center supervisors frustrated in how best to allocate resources, queue’s, and skills?
In addition to performing out analysis, our talented team of engineers can often recommend additional features your organization may not even know exist in their product portfolio. Did you know that if you upgrade to Cisco Contact Center Express version 8.0 that you can scale to 400 agents? Did you know that you could integrate with Presence for increased caller satisfaction through improved agent performance and knowledge worker expertise?
Read More
Let Hannah Technologies deliver turn-key solutions to your IT Enterprise in a manner without all the hidden costs and fee’s. We offer Fixed Fee projects which we consider soup-to-nuts deployments. We have one thing in mind and that is to make you the customer happy and to complete the project for an agreed upon up front cost. You will incur no hidden fee’s, charges, and if the project runs over budget you don’t have to worry about it, we handle all the details.
Our project methodology has been developed over years of consulting, and simply put we find that Fixed Fee is the way to go, it puts the heartburn out of most modern IT projects. We also find that our customers are happier in the long run because they don’t need to be concerned with IT project overages.
Sound appealing to you? Inquire about a Hannah Technologies fixed fee project today!
Were you sold a UC Solutions by one of those “other guys” only to be left with a steep bill and a solution that doesn’t quite work the way it was promised? No worries, we have extensive experience in performing Unified Communications remediations for our clientele. Part of our white glove service is to show customers what was improperly designed or implemented and “to make it right”, whatever that may take!
Let Hannah Technologies perform our magic on your existing Cisco Unified Communications infrastructure. We perform all aspects of Unified Communications remediation from basic moves adds and changes, all the way through major upgrades. Best of all, your environment will be handled by a CCIE Voice who will have access to the latest methods and techniques.
