Tag Archive: unified communications

Unified Communication Design

UC Design

Do you have a Unified Communications project on the horizon and need consulting and design services?

Let our award winning staff of CCIE Voice engineers design, document, and plan your next project.

We specialize in advanced Cisco Unified Communications such as Cisco Unified Communications Manager, Communications Manager Express, Unity Connection, Unity, Unified Presence Server, and Unified Contact Center Express.  We offer high level and technical deep dive sessions with CXO’s, Directors, and staff.

Allow us to talk to you today about your UC Experience!

Why do you need a UC design?

Let’s face it, a modern UC infrastructure is only as solid as the design it was built upon.  We believe strongly in the presales and planning portion of any project.  What does that mean?  Well, have you ever felt “rushed” to a sale?  Like the sales guy just wanted your ink on the dotted line?  We are not like the “other guys”, we want to educate and inform during the design phases of any project.

We believe that if you spend more time up front in the planning and design phase and combined that with the right architect and architecture that you the customer will be more happy and experience a high return on your investment.

UC vs Collaboration?

For a long time Unified Communications simply meant putting together a Call Manager cluster and deploying phones, maybe if you were lucky the consultant would talk about SRST…well now days the game has changed.  Video anyone?  Unified Communications is rapidly turning into a collaboration technology in which you can rapidly connect people, places, and information.  Wouldn’t it be a good idea if your “architect” had mentioned this before you went down the wrong path?

Differentiators Anyone?

In Addition to providing top notch design sessions, we can also speak to the differences in Unified Communications product lines…

For example, have you ever wondered if Cisco Unified Communications would work with your existing Microsoft infrastructure?

Are you using Microsoft Office Communicator?

Are you using Microsoft Office Live Communications Server and want to compare and contrast a Cisco Unified Communications environment?

Are you currently using Nortel or Avaya solutions and need a comparison of features and supported deployment options?

Let us talk to you about your options today!


Unified Communications Whitepaper

White Paper: Evaluating Unified Communication Solutions

Senior Cisco UC Engineer

Female Engineer

Aspiring to achieve your CCIE Voice Certification?  Join our award wining team and soak up knowledge from the best engineers in Central Virgina!  Our team is comprised of Senior CCIE Voice engineers who love to mentor!

Do you like troubleshooting advanced Cisco Unified Communications components, installing the latest and greatest UC technologies, having your own dedicated lab environment to test and design the next generation networks?

Our talented staff believes in a “balanced-mentoring” approach… we know you have skills and believe learning is a two way street.  See a process you want to improve, we always have an open door policy!  Our CCIE level engineers are always ready to mentor and teach in addition to learning from their peers.  We truly believe we have created a “knowledge monster” for any aspiring engineer to soak up!

The responsibilities of this position include:

Unity Alias, changed?

DCGC.png

Today I had an interesting and challenging ticket come my way.  The problem was the customer wanted to change their unity ( voice mail only ) accounts to conform to their corporate naming structure.  Funny enough, there is no “magic pill” to correcting this problem.  In fact, some firms would probably just say it cannot be done, or would tell the customer they would need to delete then recreate their VM boxes in Unity.  It absolutely can be done with a little attention to detail.

The first step in the process is to configure the Active Directory information properly.  This includes changing the e-mail field which can be found on the General tab,  the User Logon Name which is under the Account tab, and the exchange alias ( which is the most important for the purposes of this blog entry ) and is located under the Exchange General tab.

Once I had all the AD account information set up the way I wanted, I had to run a tool located in the Cisco Unity Tools depot, called DG/GC.  This tool allows you to sync the Unity accounts to the AD directory manually.  By default this sync occurs on a regular time interval ( in most cases it is run every 15 minutes ).

UC Health Check and Optimization

UC Health Check

Has your organization looked into or recently deployed Cisco Unified Communications?  Have you fully leveraged all the capabilities of a Cisco Unified Communications Platform?  Do words like Single Number Reach, “Presence”, or Global Dialing ring a bell?  If not you may not be utilizing your system to it’s full potential.

Let Hannah Technologies perform a full in depth UC Health Check.

At Hannah Technologies we have one of the area’s premier Unified Communications Engineers on staff.  We actively maintain and employee CCIE Voice engineers who have developed a methodology through years of experience.  We will optimize your system and perhaps show you weaknesses in your existing infrastructure.

Have you thought about Voice Security?  Are your Unified Communications platforms up to date and patched to the latest stable versions?  We can truly take the “headache” out of UC and put you back in control of your business’s communications infrastructure.

We have put together a series of video’s below highlighting just a few of the features that you may be interested in, which are standard discussion points we bring up during our UC Remediations.

Cisco Mobile 8.0 for iPhone

Why not have your office in your back pocket for a change? Cisco Mobile 8.0 for the iPhone allows you to connect to your voice mail, answer your IP Phone calls on your phone, and even place outbound calls back through your desk phone so no one gets your “coveted” cell phone number.

Fixed Fee IT Projects

Fixed Fee

Let Hannah Technologies deliver turn-key solutions to your IT Enterprise in a manner without all the hidden costs and fee’s.  We offer Fixed Fee projects which we consider soup-to-nuts deployments.  We have one thing in mind and that is to make you the customer happy and to complete the project for an agreed upon up front cost.  You will incur no hidden fee’s, charges, and if the project runs over budget you don’t have to worry about it, we handle all the details.

Our project methodology has been developed over years of consulting, and simply put we find that Fixed Fee is the way to go, it puts the heartburn out of most modern IT projects.  We also find that our customers are happier in the long run because they don’t need to be concerned with IT project overages.

Sound appealing to you?  Inquire about a Hannah Technologies fixed fee project today!